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FAQs

Do you have a few questions about Alerus Mobile Access?

Below you will find information on the enrollment process, security features, and account settings.
If you can't find what your looking for, give our Customer Care Center a call at 800.279.3200. We're here to help.

Frequently Asked Questions

(Click on the links below to view/hide the answers.)

General

+ What is Alerus Mobile Access?

+ What is the difference between the Text Banking, Mobile Browser, & Banking App?

+ Will I be charged a fee for Alerus Mobile Access?

+ What happens if I lose my phone?

+ What if I replace my lost phone or upgrade to a new one?

+ What if I have a signature block set up for text messaging on my cell phone?

+ What is the web address for the Mobile Browser?

+ How do I sign up for Alerus Mobile Access?

My Account

+ Why am I asked to create mobile nicknames for my accounts?

+ What if I get a new cell phone number or want to add multiple numbers?

+ How do I change my Alerus Mobile Access account settings?

+ What should I do if I delete my one time verification code?

Alerts

+ How do I receive alerts on my account(s)?

+ How do I sign up for mobile alerts?

+ When will I receive alerts?

Security

+ What happens to my confidential account information?

+ What information do you store on my phone?

+ Is it "encrypted"? Why is that important?

+ Can I get a computer virus from Alerus Mobile Access?

+ What if someone else tries to use my Alerus Mobile Access service?

 
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