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Welcome Former BNC Customers to Alerus!

Our acquisition of select loans, deposits, and BNC's former Scottsdale branch is now complete. Our goal is to transition you to Alerus products and services as smoothly as possible.

If you do not find the answer to your question below, please contact us:
By e-mail
By phone at 800.279.3200

Customer Care Center

800.279.3200
7:30am - 7pm (CT), M - F
8am - 4pm (CT), Saturday

Quick Links

FAQs
Welcome Former BNC Customers
Alerus Financial Press Release
BNC Press Release (pdf)
About Alerus
Alerus Locations

FAQs

+ Why did my account number change?

+ What is Alerus' routing number?

+ I've already submitted my taxes and have the refund going into my old BNC account number, what should I do?

+ I did not receive information for all of my accounts that I had with BNC National Bank?

+ My business has an existing agreement for merchant card services, what will happen?

+ Can I bring my BNC materials to the branches to be shredded?

CHECKS

+ The information on my starter kit of checks is printed incorrectly,
what should I do?

+ When should I start using my new Alerus checks?

+ I accidentally used a BNC check after March 12, what will happen?

+ It is March 12 or later and I still did not receive my new Alerus checks, what should I do?

+ I received a phone call from Deluxe about ordering checks for my business account, who is Deluxe?

+ My business currently prints our own checks; can I continue to do this?

DEBIT CARDS & ATMs

+ My BNC ATM and/or debit card was declined, why did this happen?

+ When should I activate my new Alerus debit card?

+ How do I change the PIN (personal identification number) on my Alerus debit card?

+ Can I still change my PIN (personal identification number) at the ATM?

+ When should I start using my new Alerus debit card?

+ Will my debit card number change?

+ Will I still continue to get free ATMs?

+ What is the maximum withdrawal limit per day on my debit card?

+ Where can I use my debit card and how much can I purchase?

+ I have recurring automatic payments or purchases set up on my BNC ATM and/or debit card, do I need to do anything?

+ My BNC ATM card was only tied to my BNC savings account; can I make purchases with my new Alerus debit card?

+ Is my new Alerus debit card safe?

AUTOMATIC PAYMENTS & DIRECT DEPOSITS

+ I currently have automatic payments taken out of my account from various companies; do I need to do anything?

+ I currently have direct deposit into my account; do I need to do anything?

+ I currently have a Social Security direct deposit into my account; do I need to do anything?

+ My accounts are set up to automatically transfer money between certain accounts on a specific date, what will happen?

INTERNET BANKING & BILL PAY

+ How do I sign up for internet banking with Alerus Financial?

+ Can I log in to Alerus online banking with my existing BNC user ID and password?

+ When enrolling in Alerus online, can I use the same user ID and password that I used for BNC internet banking?

+ How do I sign up for bill pay?

+ I had previous bill payments set up with BNC internet banking, will those transfer to Alerus?

+ I had regularly scheduled transfers set up with BNC internet banking, will those transfer to Alerus?

TELEBANKING

+ Will there be a new phone number for telebanking?

MONEY MARKET ACCOUNTS

+ I would like to order money market checks for my account, what should I do?

+ When should I start using my new Alerus money market checks?

+ I did not receive withdrawal and deposit slips for my money market account, what should I do?

SAVINGS ACCOUNTS

+ I did not receive withdrawal and deposit slips for my savings account, what should I do?

CDs & IRAs

+ Will the rate or term change on my CD?

+ Will the rate or term change on my IRA (individual retirement account)?

LOANS & LINE OF CREDITS

+ Following March 6, when will my line of credit payment be due?

+ Following March 6, when will my home equity line of credit payment be due?

+ My loan payment is currently debited from my account, will this change?

+ My loan payment is currently set up for billing, will this change?

+ When should I start using my new Alerus coupon book?

+ It is March 28 or later and I still did not receive my new Alerus coupon book, what should I do?

BRANCH HOURS

+ Will the branch hours at BNC's Scottsdale location change?

+ What are the hours of other Alerus branches?

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