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How to Send Secure Email to Alerus

Alerus Financial is required to keep non-public personal information about Alerus and its customers confidential. Non-public information is any information that is not found in the public domain and would trigger the need to have an e-mail sent in a secure/encrypted method. This would apply to e-mails that contain:

  • customer accounts and names
  • social security numbers
  • balance and transaction information
  • customer credit/income history
  • proprietary information and other non-public information

When in doubt, send secure!




If you have previously used this portal to send or receive a secure email from Alerus, log in with the email address and password you created.

If this is your first time using secure email with Alerus, you must create an account. Click here to download directions or scroll down to read.

 




1. On the register page you will create a password (requirements below) and enter an email address where you will receive responses from Alerus. You will also create a reminder phrase in case you forget your password.




2. After you enter your email address and password, you will see an "activation pending" screen. The system will automatically send an email to the address you entered which must be viewed before you able to log in and send secure emails.




3. Below is the email you will receive. To confirm your activation you must open this email and click the "Activate" link contained within.




4. After you click on the active link, you will see an "activation successful" screen. Click on the "continue" button to log in to the secure email portal using the email address and password you created.




5. Once logged in you will be at the main screen of the portal. From here you can view received email, or use the top navigation to do other tasks such as inputting addresses, composing secure email, viewing sent mail or creating drafts for future emails.




6. In order to send a secure email, click on the "compose" tab in the top navigation bar. Enter the address you want the email sent to, a subject line, and a message. If you have a file you need to attach, click the "attach file" button.




7. On this screen you can browse for the file you would like to attach, then click the "Add file" button. This will add the file to the queue below, once you have added all the files you would like included, click the "Attach" button to add them to the email.




8. Once you have finished composing your email, click "send." This will send your secure email and return you to the inbox. If you would like to view the email you just sent, click on the "sent mail" tab in the top navigation bar.




9. Remember to sign out of your secure email account when you are finished composing or reviewing your messages.

 
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